Ericsson recently announced the deep integration of agent AI technology into its private 5G solutions, aiming to create a more efficient and intelligent network management experience for enterprise users. This innovation is regarded as a significant milestone in the enterprise 5G field, designed to address the complexities of private network deployment and promote the widespread adoption of 5G technology in key sectors such as industry and manufacturing. According to the plan, Ericsson will officially launch its private 5G solution integrated with agent AI in the fourth quarter of 2025, simultaneously incorporating it into the NetCloud platform. This solution will provide enterprise customers with core capabilities including AI function access, real-time network status monitoring, and full lifecycle management optimization. It will also support flexible multi-site deployment and enhanced hierarchical control of administrator permissions to meet the diverse needs of enterprises of different scales.
Ericsson NetCloud Unlocks 5G Potential with AI-Driven Management
The NetCloud platform, serving as the technical foundation for agent AI, will deliver direct value to enterprises by eliminating friction points in traditional network management. Ericsson pointed out that this integration will effectively address the pain points faced by industrial enterprises when adopting private 5G, such as high technical barriers and complex operations and maintenance, fully unleashing the potential of 5G in scenarios integrating industrial IT and operational technology (OT). The scalability and efficiency improvements of the enterprise wireless product portfolio are key focuses of this technological upgrade. Through the unified management of wireless WAN and private 5G via the NetCloud platform, Ericsson plans to build an intelligent network ecosystem covering all scenarios. The company emphasized that AI-based virtual expert teams will redefine the deployment, optimization, and operation models of enterprise 5G networks, driving the industry toward automation and intelligence.
Ericsson Upgrades NetCloud AI Assistant to Automate Enterprise Networks
As a critical component of the agent AI strategy, Ericsson is also advancing the upgrade of the NetCloud Assistant (ANA). Released in January 2025, this generative AI tool is the world’s first virtual expert specifically designed for enterprise wireless WAN networks. Leveraging large language models and a fully managed environment, it provides customized solutions by drawing on technical documentation libraries. The upgraded ANA uses agent capabilities to parse complex instructions, supports cross-departmental workflow automation, and features real-time decision-making and learning functions, significantly reducing the operational pressure on IT and OT teams. In the field of fault management, ANA’s orchestrator function introduces automated workflows that can proactively identify and resolve high-frequency issues such as device offline status and signal attenuation. This function is scheduled to launch by the end of 2025, with the goal of reducing network downtime and customer support demands by over 20%. Additionally, the system supports dynamic chart generation, visually presenting multi-dimensional data trends to enhance operational transparency.
Ericsson Builds Multi-Agent Architecture for Intelligent Network Management
The agent organizational architecture is one of the core designs of this upgrade. ANA will rely on a multi-tiered agent collaboration system, where an orchestrator agent oversees task allocation and technical execution agents carry out specific operations. In the latest news regarding deployment, in the fourth quarter of 2025, the troubleshooting agent will be the first to be deployed. In 2026, configuration management, network deployment, and policy optimization agents will be successively put into use, forming a comprehensive intelligent network management system. In the field of AIOps (Artificial Intelligence for IT Operations), the NetCloud platform will expand its capabilities in fault localization, performance analysis, configuration auditing, and billing anomaly detection, providing integrated monitoring for wireless WAN and NetCloud SASE (Secure Access Service Edge). For private 5G scenarios, the platform will also introduce a service health analysis module, covering key performance indicator (KPI) monitoring and terminal device connection diagnostics. These functions are planned to launch in the fourth quarter of 2025.
Manish Tiwari, Head of Ericsson Enterprise Wireless Solutions, stated, “By building a powerful AI technology framework, we provide enterprises with seamless network lifecycle management capabilities and cross-site security expansion solutions. This is not just an upgrade in connectivity technology but also lays the critical infrastructure for the operation of enterprise IT and OT systems, helping them seize the next wave of innovation opportunities.”
